Returns & Exchanges
We want you to love your Pura Cashmere essentials, which is why we offer a 30-day return window for all unwashed and unworn items in their original packaging. Experience the luxury of our premium fibers with the peace of mind that your satisfaction is our highest priority.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange for a different size or color.
Prepare Your Package
Carefully fold your cashmere items and place them back into their original protective bags and shipping box, ensuring all tags remain attached.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and securely affix it to the outside of your package over any previous labels.
Drop Off and Track
Leave your package at any authorized carrier location; once your return is received and inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing